FAQ

What is Trendsend? 

Trendsend is a personal styling service created by Evereve, a nation-wide retailer specializing in styling moms. Trendsend brings the styling experience of Evereve’s stores to the comfort of your home.

 

How does Trendsend work?

First we’ll get to know you. You’ll fill out a style profile that tells us about your style, body type, and lifestyle. You’ll also be able to share photos of yourself and link us to your social media profiles.Your expert personal stylist will then create a Trendsend box just for you. You can choose to receive Trendsends every month, every other month, or quarterly. You can also choose to receive a Trendsend at any time, without signing up for a subscription.

Once you receive your items, you decide what you love, and send back anything you don’t. You have 5 days to try everything on before you check out and make returns. You can submit feedback after each Trendsend, which helps us send you better and better outfits every time!

 

Is there a styling fee?

No!  Styling is a part of our DNA.  We don’t just style women – we believe that we exist to strengthen them. Our more than 1,000 stylists love to curate outfits and offer styling tips that will help you feel beautiful and powerful.  It’s why we are here!

 

Are there any fees for Trendsend?

There are no subscription fees or shipping fees with Trendsend.  At the time of your order, your credit card will be charged a $1 processing fee to confirm your card is active.  Once you decide what you want to keep from your Trendsend, this fee is credited to your final invoice. If you do not keep any items, the $1 processing fee is not refunded.

 

How can I contact support?

You can email us any time at trendsend@evereve.com. You can also reach us by phone at 1-877-290-6262. Our office hours are Monday-Friday, 8am-5pm CST.

 

How can I reset my password?

To change your password, log into your account, click “Account Information” and select the change password option.  If you have forgotten your password, you can reset it via the link on the Sign In screen.

 

What can I expect in my box?

What kind of items will I be sent?

Evereve is a contemporary women’s retailer, with a focus on trendy clothing that fits a busy mom’s lifestyle. Your stylist will curate 2-3 full outfits using the information you shared in your style profile. Each Trendsend contains 6-8 items, including tops, bottoms, dresses, and accessories.

Do you offer shoes?

We currently do not send shoes in our Trendsend boxes. You can find our shoe collection by visiting one of our Evereve stores or shopping with us at evereve.com.

What sizes do you offer?

We currently offer sizes XS-XL. Our denim sizes range from 24-32 (U.S. sizes 0-14). If you would like to see if our assortment and price ranges fit your lifestyle, please click through to our website to have a peek!

Will you send items that are currently on clearance?

Yes! If you indicate in your style profile you are open to receiving items on clearance your stylist will include them in your Trendsend order when applicable.

 

Getting started and shipping

When can I expect my Trendsend?

Upon order placement, you’ll see an estimated arrival date of your Trendsend. Shipping timeframes may vary by store. If you have signed up for a subscription, your monthly Trendsend will arrive approximately 30, 60, or 90 days after your last subscription order.

 

What carrier do you use to ship Trendsend?

We currently ship all Trendsend boxes via United States Postal Service. Most boxes arrive within 1-3 business days of shipment, but please allow up to 3-5 business days. USPS will not require a signature for you to receive your package.

For your convenience, returns are also made via USPS. Drop your return package in your mailbox, at your local postoffice or any blue USPS collection box.

 

Do you ship to P.O. boxes?

Yes. Because we ship USPS, we are happy to ship to residential addresses or post office boxes.

 

Do you ship abroad?

No. Unfortunately we do not currently ship Trendsends to territories outside of the U.S., including APO addresses.

 

Checkout process

How do I checkout?

Once you’ve received your Trendsend, you’ll have 5 days to checkout and postmark any returns. To check out, log into your account on Trendsend.com, and click “Checkout” next to your current order. Indicate which items you love and which didn’t hit the mark, and our stylists will use that information to curate an even better assortment for your next Trendsend box. You can apply a coupon code or gift card at the time of checkout.

Once you have checked out and left feedback, place all of your unwanted garments in the enclosed return envelope with the packing slip and ship your return package back to us using the free shipping label. Please use your local US Post Office carrier to ship back your return.

If you do not checkout within 5 days of receiving your Trendsend (excluding Sundays and postal holidays), your card will be charged for all items. If, after 5 days, you have not checked out but have postmarked your returns, we will wait until we receive your returns to charge you for anything kept.

All returns must be made in new condition with original tags attached. If clothing has been worn, you will be billed for the item(s) and the garment(s) will be sent back to you. Evereve reserves the right to charge  you for this return shipping.

Please call us at 1-877-290-6262 or email trendsend@evereve.com if you notice any issues, or have any questions about checking out.

 

Can I use my Evereve Rewards coupon or Evereve gift card toward my Trendsend purchase?

Yes! When you check out on trendsend.com, you’ll be able to enter up to one coupon code and up to one gift card to be applied to your purchase.

 

If there is a sale on evereve.com, are those prices reflected in Trendsend purchases?

Yes. If your order is styled during a sale, the prices will be reflected on your Trendsend order.

 

If there is an in-store only sale at Evereve, are those prices reflected in Trendsend purchases?

No. In-store only sales are not reflected in your Trendsend order.

 

Returns and exchanges

What is the Trendsend return policy?

All Trendsend items must be returned in new condition and with original tags attached in either the typical 5-day return window or within 30-days of purchase. We will not be able to accept items that show signs of wear, laundering or damage. Any items returned in this state will be added to your Trendsend bill and shipped back to your shipping address on file.

 

How do I exchange items in my Trendsend for a different size or color?

If you would like your items in a different size or color, simply send back the items that you do not want with the rest of the items in your Trendsend and indicate in your online Feedback Form which garments weren’t quite right for you. Your stylist will be sure to take note of that feedback when styling your next box to make it even better! Get the items in the sizes and colors that you prefer on our Evereve website at www.evereve.com or by emailing us at trendsend@evereve.com for more instruction.

 

Can I return or exchange items in an Evereve store?

Yes! Once your order has been billed, you can return or exchange items at an Evereve store. Once items have been purchased, you have 30 days to return or exchange any merchandise, as long as it is in original condition with all tags attached.

 

I changed my mind, how can I cancel my order?

If you would like to cancel your order, please contact Trendsend Support via email trendsend@evereve.com, or by phone at 1-877-290-6262. Our office hours are Monday-Friday, 8am-5pm CST. We can cancel an order up until the time of shipment.

 

 

Updating or cancelling your subscription

How do I cancel my subscription?

If you would like to cancel your Trendsend subscription, login to your Trendsend account and click “My Subscription” on the left navigation. Then click “Update My Subscription” and click to “Cancel my current subscription.”

If you choose to discontinue your Trendsend subscription, please send an email to Trendsend Support at trendsend@evereve.com to confirm.

 

Why can’t I cancel my subscription?

If you have any outstanding returns or payments due, you will not be able to delete your account until those issues have been resolved. Please reach out to trendsend@evereve.com to proceed.

 

How do I change how often I receive my subscription?

If you would like to cancel your Trendsend subscription, login to your Trendsend account and click “My Subscription” on the left navigation. Then click “Update My Subscription” and choose the subscription frequency you prefer

 

 

 

Do you have a referral program?

At this time, we do not have a referral program. However, we do hope to incorporate fun incentives in the future – stay tuned!

 

Can I purchase a gift card?

Yes! You can purchase gift cards here. Evereve gift cards may be used in store, on evereve.com, and for Trendsend purchases.

 

Do you have any store locations?

Evereve has 60+ locations coast to coast. If we’re not already in your neighborhood, there’s a good chance we’ll be there soon! Click here to locate a store near you.

 

Are you hiring Trendsend stylists?

Trendsend orders are styled by our expert Evereve in-store stylists, and we are always looking for great people to join our team! Click here to learn more.