Question 1

What is Trendsend?

Accepted Answer

Trendsend by EVEREVE is a personal styling subscription service for women, founded as an extension of EVEREVE, a women's fashion retailer with 100+ stores across the United States. Unlike algorithm-driven subscription boxes, Trendsend pairs each member with a team of human stylists who curate 2-3 complete, fully styled outfits (7-9 pieces) based on a detailed style quiz covering body type, lifestyle, and wardrobe goals. Members receive their box at home or can pick it up in-store, try everything on for 5 days, and keep only what they love, returning the rest in a prepaid bag. Trendsend specializes in fit, particularly denim, and carries premium brands including Paige, MOTHER, Citizens of Humanity, Pistola, Good American, and Z Supply. The service is available monthly, on a custom frequency, or on demand for specific occasions.

Question 2

How does Trendsend work?

Accepted Answer

Less artificial intelligence, more actual style intelligence. Trendsend swaps the algorithms for a team of human stylists who curate 2–3 fully styled outfits just for you. How it works: We ship it (or you grab it in-store), you rock a private fashion show at home for 5 days, keep what you love, and send back the rest for free. We specialize in that "holy grail" denim fit and carry your faves like MOTHER, Good American, and Z Supply. Zero subscription guilt included. Get a box monthly, quarterly, or completely on your own schedule. Your closet, your rules.

Question 3

Is the Trendsend personal styling service a subscription?

Accepted Answer

No monthly commitment is necessary. The service is available monthly, every-other-month, every quarter or on a custom frequency. It's up to you!

Question 4

Do you have a referral program?

Accepted Answer

Yes! When you share your unique referral link via email, text, or social media, and a friend signs up via your link, you'll automatically receive a 20% off credit on your next order, once she orders her first box. You can earn unlimited referral credits, however, only one may be applied to an order at a time, and they expire 90 days after being earned. Please sign in to your account to learn more.

Question 5

Is there a styling fee?

Accepted Answer

You will be charged a $20 styling fee at the time your order is styled. This fee is non-refundable and non-transferable, but is applied to any items you choose to purchase. The styling fee on your first order is just $1!

Question 6

What is the cost?

Accepted Answer

Trendsend styles you using the latest EVEREVE product, meaning our pieces reflect premium contemporary brand pricing. While prices vary by category, the average cost per item is around $60 to $100. Your very first box features a $1 styling fee. For all boxes after that, there is a $20 styling fee charged when your order is prepped. The best part? Your styling fee automatically applies as a credit to anything you decide to keep! Plus, if you love your looks and keep 4 or more items from your box, you'll receive 10% off your entire purchase. Shipping and returns are always completely free.

Question 7

Are there any other fees for Trendsend?

Accepted Answer

There are no membership fees for Trendsend. Your styling fee is charged only when a box is styled. Shipping, returns, and exchanges are always free.

Question 8

Is there a discount for keeping multiple items?

Accepted Answer

Yes! Our stylists are experts at curating full outfits, so we know you'll want to keep several pieces. If you choose to purchase 4 or more items, a 10% discount will be applied to all items purchased.

Question 9

How can I contact support?

Accepted Answer

You can email us any time at trendsend@evereve.com. You can also reach us by phone at 1-877-290-6262, option 1. Our office hours are Monday-Friday, 9am-5pm CST.

Question 10

How can I change/reset my password?

Accepted Answer

To change your password, log into your account, click "Account Information" and select the change password option. If you have forgotten your password, you can reset it via the "Forgot Password" link on the Sign In screen.

Question 11

What types of payment do you accept?

Accepted Answer

In order to receive a Trendsend you must have a valid credit card on file. Because you don't pay for items until after you receive your Trendsend, we cannot accept debit cards. You may apply an EVEREVE or Trendsend gift card to your purchase, however, gift cards may not be used to pay the $20 styling fee.

Question 12

What brands does Trendsend carry?

Accepted Answer

Trendsend carries a curated selection of contemporary brands available at EVEREVE, including AGOLDE, Pistola, Z Supply, Melissa Nepton, perfectwhitetee, Kut from the Kloth, Rag and Bone, Paige, Good American, MOTHER, Citizens of Humanity, and Clare V., featuring over 100 different designers.

Question 13

Does Trendsend use algorithms or humans to style?

Accepted Answer

Real humans—no robots or algorithms here! Unlike other wardrobe services that rely on computer programs to guess what you'll like, every single Trendsend box is hand-picked by a real, expert personal stylist. Our stylists are trained fit and trend experts who actually try on the clothes themselves to know exactly how they flatter different body types. They read your specific notes, look at your photos, and curate actual, full outfits tailored specifically to your lifestyle, location, and preferences.

Question 14

What events can you style me for?

Accepted Answer

Almost anything on your calendar! Because our stylists are real people, they can customize your box for just about any occasion. Whether you need a total wardrobe overhaul or looks for a specific event, we've got you covered. Here are some of the most common events we style for: vacations, work, casual weekend-wear, seasonal closet refreshes, special occasions like date-night, milestone birthdays, concerts, showers, and girl's trips. Pro Tip: When you request your box, just leave a detailed note for your stylist about what you have coming up, and they will build your outfits around it!

Question 15

Are the boxes truly custom to my style and fit?

Accepted Answer

You bet. You'll take a styling quiz to help our personal stylists find your ideal look and fit. You can also choose a theme box based on what style you're going for.

Question 16

What kind of items will I receive?

Accepted Answer

EVEREVE is a contemporary women's retailer, with a focus on versatile, elevated style that fit your busy lifestyle. When you place a Trendsend order, your stylist will curate 2-3 full outfits using the information you shared in your style profile. Trendsend orders that are shipped to you are styled with 7-9 pieces. If you choose to pick up your Trendsend in store, we'll include up to 15 items, including footwear. If you would like to see if our assortment and price ranges fit your lifestyle, please click through to our website to take a peek!

Question 17

What can I expect to receive in my first box?

Accepted Answer

Get ready for a complete wardrobe refresh! Unlike other styling services that send random, disconnected pieces, your Trendsend box is curated to feature fully styled, cohesive outfits. Every box contains 7 to 9 hand-picked pieces—typically a mix of tops, bottoms, and layering pieces like jackets or cardigans from top brands. Your stylist carefully coordinates these pieces into 2 to 3 complete outfits so you can easily mix, match, and wear them right out of the box. You will also find a personalized note from your stylist explaining why they chose each item for you along with tips on how to wear them, plus a prepaid return bag to send back anything you do not wish to keep.

Question 18

Do you offer shoes?

Accepted Answer

You can order shoes with Trendsend Pickup (our in-store version of this service) but unfortunately, we cannot include footwear in our Trendsend delivery orders. You can always shop our shoe collection on evereve.com or by visiting any of our EVEREVE stores.

Question 19

What sizes do you offer?

Accepted Answer

We currently offer sizes XS-XL. Our denim sizes range from 24-32 (U.S. sizes 0-14).

Question 20

How do your stylists approach fit?

Accepted Answer

We know a great outfit starts with the perfect fit, so our real-human stylists personalize every box to your unique body. Because they work directly with our inventory, they know firsthand how different brands, fabrics, and cuts fit in real life. Rather than relying on a generic size chart, your stylist carefully reviews your profile notes, sizing preferences, and photos. They understand how fit varies across brands and physically check the stretch, rise, and drape of each item to ensure it flatters your proportions. Your feedback on every box helps us refine your fit profile even further, ensuring your outfits feel comfortable, confident, and tailor-made for you.

Question 21

Why are Trendsend stylists so good at finding great-fitting jeans?

Accepted Answer

Finding the perfect pair of jeans is famously tough—but denim is our absolute superpower. Because Trendsend is backed by the retail and styling authority of EVEREVE, our stylists are trained extensively in "Denim 101" to understand exactly how different cuts, rises, and washes translate to real bodies. HOW WE NAIL YOUR DENIM FIT: Our stylists undergo intensive training to master the nuances of denim engineering. They know how fabric contents affect stretch, how a mid-rise compares to a high-rise across different brands, and how to prevent the dreaded "saggy back" look. WE TRY ON EVERY PAIR: Our stylists don't just look at photos; they physically try on our inventory. They test the stretch, recovery, and drape of our premium denim brands on various body types to know exactly how a pair of jeans behaves throughout the day. EVEREVE was built on denim excellence and carries over 14 premium denim brands alongside our own custom-designed denim line. Our stylists bring that collective 20+ years of fit data, obsession, and expertise straight to your profile. Instead of guessing your size from a generic chart, your stylist uses their hands-on product knowledge to select the exact silhouette—whether it's wide-leg, straight, or bootcut—that will comfortably flatter your unique shape.

Question 22

How do Trendsend stylists choose outfits?

Accepted Answer

Every box is curated by a real personal stylist who brings the fashion expertise and energy of EVEREVE stores directly to your front door. Rather than sending a random mix of individual items, our stylists intentionally build complete, head-to-toe looks tailored specifically to your life. Trendsend is backed by the styling authority of EVEREVE, a nationwide contemporary fashion brand known for real-life outfit solutions. Our stylists don't just look at a computer screen; they work directly with our massive in-store inventory and premium brands. Best of all, our stylists actually try on the clothing themselves. They know firsthand how a pair of jeans stretches, how a blazer drapes, and how different fabrics move. Your stylist reviews your profile notes, body type, local weather, and specific requests (like a vacation or a career change). Combining their expert training on fit with their hands-on experience trying on the clothes, they physically pair tops, bottoms, and layering pieces to ensure you receive 2 to 3 cohesive, ready-to-wear outfits right out of the box.

Question 23

Is Trendsend good for petites/plus sizes?

Accepted Answer

Exciting news! We are expanding our inventory to carry more dedicated petite pieces. If you are 5'4" or under, let your stylist know so they can specifically source from our growing collection of petite-friendly cuts and shorter inseams. We do not carry a dedicated plus-size collection at this time. Our current inventory accommodates sizes up to a size 14 (or Large) across our favorite contemporary brands. If you fall within this range, our real-human stylists excel at finding pieces with the perfect stretch, drape, and cut to beautifully flatter your shape.

Question 24

What are Theme Boxes?

Accepted Answer

Theme Boxes are limited-edition, occasion-specific boxes designed to help you quickly dress for a particular event, season, or vibe. They are a fun, targeted shortcut to a standard wardrobe refresh. HOW THEY WORK: We routinely introduce fresh, rotating themes monthly based on your lifestyle—such as vacation packing, wedding season, or casual weekend style. You choose the theme that matches your current goal, and your personal stylist will curate 2 to 3 complete, ready-to-wear outfits tailored specifically to that occasion. You get the exact same personalized care, fit expertise, and premium EVEREVE inventory as a standard box, just packaged into a fun theme that takes the guesswork out of dressing for your calendar!

Question 25

Free Shipping?

Accepted Answer

Yes! Shipping is always free, even for returns and exchanges.

Question 26

When can I expect my Trendsend?

Accepted Answer

When your order is created, you'll be able to see an estimated delivery date by logging into your account. If you have signed up for a subscription, your monthly Trendsend will arrive approximately 30, 60, or 90-days after your last subscription order. You can adjust your estimated delivery date at any time before your order is styled. If you've ordered a Trendsend to be picked up in-store, it will be styled on or before the date selected. You will receive an email and a text message when your order is ready to be picked up.

Question 27

What carrier do you use to ship Trendsend?

Accepted Answer

We ship by United States Postal Service Priority Mail. Most boxes arrive within 1-3 business days of shipment. USPS will not require a signature for you to receive your package. For your convenience, returns are also made via USPS. Drop your return package in your mailbox, at your local post office or any blue USPS collection box.

Question 28

Do you ship to P.O. boxes?

Accepted Answer

Yes. Because we ship USPS, we are happy to ship to residential addresses or post office boxes.

Question 29

Do you ship abroad?

Accepted Answer

No. Unfortunately, we do not currently ship Trendsends to territories outside of the U.S.

Question 30

How do I check out?

Accepted Answer

Once you've received your Trendsend, you'll have 5 days to checkout and postmark any returns. To check out, log into your account on trendsend.com, and CHECK OUT your current order. Indicate which items you love and which didn't hit the mark, and our stylists will use that information to curate an even better assortment for your next Trendsend box. You can apply a coupon code or gift card at the time of checkout. Once you have checked out and left feedback… Delivery orders: Place any return garments in the enclosed envelope with the packing slip and ship your return package back to us using the free shipping label. Please use your local US Post Office carrier to ship back your return. Pickup orders: Simply bring any returns back to your EVEREVE store. All returns must be made in new condition with original tags attached. Unless returns meet our policy standards they will not be accepted in-store or, if they were delivered, they will be shipped back to the address on file and you will be billed for the items. EVEREVE reserves the right to charge you for this return shipping.

Question 31

How do I exchange items in my Trendsend for a different size?

Accepted Answer

If your Trendsend was shipped to you, you can request an exchange at checkout for a different size of the same item. Your card will be charged at time of checkout and your exchange will be processed as soon as we receive your returns. Exchanges fall under EVEREVE's regular return policy: items can be returned within 30 days to be reimbursed to the credit card used at time of purchase. You may mail your item(s) back to Trendsend Returns – C/O EVEREVE 121 Cheshire Lane Suite 300 Minnetonka, MN 55305, using the carrier of your choice, along with a copy of the packing slip. To save on return shipping, you may take your item into a store if one is near you. You may also include in a future Trendsend return as long as you are still within the 30-day return window (which starts when you are charged for the item). If your Trendsend was picked up at an EVEREVE store, exchanges are not available at checkout. We recommend adding the item you did receive to your Trendsend checkout if you'd like to take advantage of the keep-4 10% discount. When you bring your returns back to your EVEREVE store, your stylist will process an exchange for you.

Question 32

When will I be charged?

Accepted Answer

At the time your Trendsend box is styled, your credit card will be charged a $20 styling fee (effective January 30, 2019). When you check out, your card will be charged for the items kept (plus tax and less your styling fee or any other credits). If you do not check out, your card will be charged when we receive your returns, or after your 5-day try-on period if you do not send the items back.

Question 33

Can I use my EVEREVE Rewards coupon or EVEREVE gift card toward my Trendsend purchase?

Accepted Answer

Yes! During self-checkout, you'll be able to enter up to one coupon code and up to one gift card to be applied to your purchase.

Question 34

If there is a sale on evereve.com, are those prices reflected in Trendsend purchases?

Accepted Answer

Unfortunately, evereve.com sales are not currently reflected on Trendsend orders.

Question 35

If there is an "in-store only" sale at EVEREVE, are those prices reflected in Trendsend purchases?

Accepted Answer

No. In-store only sales cannot be applied to Trendsend orders.

Question 36

How do I request a price adjustment?

Accepted Answer

We are happy to provide price adjustments on full-priced items purchased within 10 days of the request. You can begin your Price Adjustment request by contacting us at trendsend@evereve.com. Please include your full name, email address, order number and the name of the product in the request. If an item was purchased at any discount (including EVEREVE Rewards, birthday coupon, Trendsend keep-4 discount, Trendsend referral discount, after being marked down, during any site-wide sale, or with any other discount), it is not eligible for a price adjustment. If you receive an item that is listed on your packing slip at full price but is marked down before you check out, please email us at trendsend@evereve.com and we will be happy to adjust the price before checkout. Price adjustment requests must be made within 10 calendar days from the original purchase date with the original receipt/order number. We do not offer price-matching of competitors' pricing or promotions. We ask that you allow 7-10 business days for your approved Price adjustment request to be completed. All Price adjustments will be processed back to the original form of payment.

Question 37

I changed my mind, how can I cancel my order?

Accepted Answer

You can cancel your order until we begin styling by logging into your account at trendsend.com. If the order is already being styled, please contact Trendsend Support via email at trendsend@evereve.com, or by phone at 1-877-290-6262. Our office hours are Monday-Friday, 9am-5pm CST. We can cancel delivery orders up until the time of shipment.

Question 38

How do I cancel my subscription?

Accepted Answer

If you would like to cancel your Trendsend subscription, login to your Trendsend account and click "Update Frequency." Select On Demand and click Save. You will still be able to order a box at any time. Please note that any current orders will not be canceled.

Question 39

How do I change how often I receive my subscription?

Accepted Answer

If you would like to change your Trendsend subscription, log in to your Trendsend account and click "Update Frequency." Select the subscription interval that works best for you and click Save.

Question 40

Free Returns?

Accepted Answer

Yes, shipping for returns and exchanges is always free. Please use the prepaid shipping bag included with your order.

Question 41

What is the Trendsend return policy?

Accepted Answer

All Trendsend items must be returned in new condition and with original tags attached within 5 days of receiving your Trendsend, in order to avoid being charged for all items. We will not be able to accept items that show signs of wear, laundering, or damage. Any items returned in this state will be charged to your credit card and shipped back to your shipping address on file. If you change your mind after purchasing, you have 30 days to return items in the original condition for store credit in the form of a gift card. Delivery orders: Any returned items that do not meet our policy standards will be charged to your credit card and delivered back to your shipping address on file. Pickup orders: Any items returned to your EVEREVE store that do not meet our policy standards will not be accepted.

Question 42

How do I exchange items in my Trendsend for a different size?

Accepted Answer

If your Trendsend was shipped to you, you can request an exchange at checkout for a different size of the same item. Your card will be charged at time of checkout and your exchange will be processed as soon as we receive your returns. Exchanges fall under EVEREVE's regular return policy: items can be returned within 30 days to be reimbursed to the credit card used at time of purchase. You may mail your item(s) back to Trendsend Returns – C/O EVEREVE 121 Cheshire Lane Suite 300 Minnetonka, MN 55305, using the carrier of your choice, along with a copy of the packing slip. To save on return shipping, you may take your item into a store if one is near you. You may also include in a future Trendsend return as long as you are still within the 30-day return window (which starts when you are charged for the item). If your Trendsend was picked up at an EVEREVE store, exchanges are not available at checkout. We recommend adding the item you did receive to your Trendsend checkout if you'd like to take advantage of the keep-4 10% discount. When you bring your returns back to your EVEREVE store, your stylist will process an exchange for you.

Question 43

What if I can't fit my returns in the provided envelope?

Accepted Answer

With Trendsend delivery orders, we provide a return mailer with a pre-paid label already attached. However, some returns with bulkier items may not fit in the mailer. In this case, please cut around the return label on the mailer and tape it to your Trendsend box. You can drop the box at your local post office, or schedule a free USPS pickup here.

Question 44

Are the custom boxes curated by real stylists?

Accepted Answer

Yes! All Trendsend boxes are hand-picked by real, personal stylists. These stylists are local to your region and are specially trained to help you find the look that makes you feel your best.

Question 45

Are the boxes truly custom to my style and fit?

Accepted Answer

You bet. You'll take a styling quiz to help our personal stylists find your ideal look and fit. You can also choose a theme box based on what style you're going for.

Question 46

How do I find an EVEREVE store?

Accepted Answer

EVEREVE has 100+ locations coast to coast. If we're not already in your neighborhood, there's a good chance we'll be there soon! Click here to locate a store near you.

Question 47

Can I purchase a Trendsend gift card?

Accepted Answer

Yes! You can purchase gift cards here. EVEREVE gift cards may be used on Trendsend purchases, at any EVEREVE store location, or at evereve.com.

Question 48

Are you hiring Trendsend stylists?

Accepted Answer

Trendsend orders are styled by our expert EVEREVE in-store stylists, as well as by Trendsend specialists at our Minnetonka, MN location. We are always looking for great people to join our team! Click here to learn more.

Frequently Asked Questions